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[av_heading heading=’Case Study: JLD Stone’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=” custom_font=” margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-ku1fzbnw’ admin_preview_bg=”][/av_heading]
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JLD Stone is a North East based stone merchant, supplying a variety of natural stone as well as services via their team of qualified stone masons.
We caught up with Jamie Lee Bushby, Office Manager at JLD Stone, to find out how they’ve been using Tribuco Knowledge Base to manage their staff health and safety training and toolbox talks.
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[av_heading heading=’Tell us a bit about JLD Stone:’ tag=’h3′ style=” subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=” custom_font=” margin=” margin_sync=’true’ padding=’5′ link=” link_target=” id=” custom_class=” av_uid=’av-ku1g0akd’ admin_preview_bg=”][/av_heading]
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JLD Stone is a family run business founded 28 years ago. We are a North-East based stone merchant, supplying a variety of natural stone and associated services.
We have a great team of in-house stonemasons; excellent craftsmen who all take pride in their work. We supply a wide range of stone types and finishings which we receive uncut at our production facility in Tow Law, County Durham.
We specialise in producing quality bespoke natural stone products such as ashlar stone walling, stone heads, cills, stone fireplaces, carvings, pillars and much more. We’re growing and increasing our range of products and stock and, as we expand, we are always looking for smarter ways to work. That’s why we turned to Tribuco Knowledgebase, to simplify and facilitate our health and safety training programme.
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[av_heading heading=’What challenges were you facing with health and safety at JLD Stone?’ tag=’h3′ style=” subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=” custom_font=” margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-ku1g3py1′ admin_preview_bg=”][/av_heading]
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In our business, health and safety is a top priority but the demands of the job meant that managers were forgetting to do mandatory training for the teams, or they would simply think someone else had done them.
It was challenging to manage and maintain the paperwork records of who had completed training and when.
With a growing team, we knew it was time to look for an alternative solution.
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[av_heading heading=’Why did you choose Tribuco Knowledgebase?’ tag=’h3′ style=” subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=” custom_font=” margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-ku1g494e’ admin_preview_bg=”][/av_heading]
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We were looking for something that could be rolled out quickly and implemented without additional training or hassle for our managers.
We wanted a fail-safe solution. It had to be super simple to understand, not only for the people in the office but also for our staff in the workshop, something very straightforward to help with mandatory health & safety talks and quality control.
It also was essential that it cut out the paperwork burden that we were facing.
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[av_heading heading=’How did you introduce Tribuco Knowledgebase to your workforce?’ tag=’h3′ style=” subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=” custom_font=” margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-ku1g5fs0′ admin_preview_bg=”][/av_heading]
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We presented the new system to staff at a meeting and were met with overwhelming support. They were happy that they no longer had to stand and listen during the face-to face talks and could instead watch the short videos in their own time. It’s so simple to download the app that they all did this during the meeting and were up and running instantly.
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[av_heading heading=’How has Tribuco Knowledgebase helped your business?’ tag=’h3′ style=” subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=” custom_font=” margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-ku1g6k23′ admin_preview_bg=”][/av_heading]
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It has revolutionised our approach to health and safety as it is literally as simple as pressing one button to send a toolbox talk to our entire workforce.
It has helped reduce the time of inductions and it is peace of mind knowing that there is an up-to-date, comprehensive training system in place at the touch of a button for any new starters. We can also be confident that new joiners are getting the training they need to be safe while at work. Being able to push health & safety training out also means we stay compliant and we don’t have to stop or slow down production to give talks.
We also love the bespoke JLD Stone welcome video; this video gives out precisely the right message and tone to all our new and existing staff members regarding a fresh approach to essential health and safety.
Staff can revisit training at any time on their app; so there is no excuse for any issues regarding mandatory safety procedures or essential quality control.
It is also freeing up time for our managers to spend more time managing production, quality control and pricing jobs.
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[av_heading heading=’“We love how easy it is to implement and operate. The aftercare and support service has also been very good.
As with all new systems, it always takes a little bit getting used to, but after about 30 minutes on the platform, we were up and running and ready to go. ”’ tag=’h2′ link=” link_target=” style=’blockquote modern-quote modern-centered’ size=” subheading_active=’subheading_below’ subheading_size=” margin=” padding=’10’ color=” custom_font=” custom_class=” id=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”]
Jamie Lee Bushby, Office Manager, JLD Stone
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[av_heading heading=’What plans do you have for the future?’ tag=’h3′ link=” link_target=” style=” size=” subheading_active=” subheading_size=” margin=” padding=’10’ color=” custom_font=” custom_class=” id=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”][/av_heading]
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We plan to start doing our own in-house videos to help with basic quality control procedures and how to operate specific machines safely, making it more bespoke to JLD Stone.
We will definitely be moving forward with Tribuco Knowledgebase for the foreseeable future and are quite excited about how we can transform not only our H&S but also improve on our quality control systems and procedures.
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