Why Some Businesses Need To Start Looking At Quality Control From A Whole New Angle
Common sense might lead you to believe that being one of the most prolific producers of a product would inevitably make you a major player in that marketplace. You’d be wrong. India is second in the world at producing fruits and vegetables, with nearly 300 million tonnes of the stuff grown in 2019-20. Their global market share? Barely 1%. It just goes to show that if your quality control isn’t up to snuff, it doesn’t matter how much you produce.
Quality control is vital to any business expecting repeat customers and word of mouth recommendations. Customers expect that each time they make use of your company, they’ll have exactly the same high-quality experience. Many brands advertise their quality assurance as bragging rights: “if you’re not completely satisfied…”. It’s a selling point; these businesses are so sure of their quality they’ll bet money you will be too.
In the past, businesses might have relied on a quality control department; a small group of experts who oversee the entirety of a brand’s quality assurance. It’s a decent way of reducing poor quality, but it has some big flaws. A sampling of products would be inspected, checked for poor quality at the end of the development cycle, and then deemed worthy or unacceptable. It’s a rather small safety net, especially for increasingly complex products.
After all, who really maintains quality at work? Is it the executives? The managers? The quality control department? No, it’s the workforce; the bread and butter of any operation. They are on the frontline. They are involved from beginning to end, whether it be on an assembly line or coding in an office.
It’s the workforce where producers must focus their efforts to reduce poor quality. Gone are the days of long, boring training seminars and thick handbooks. They must use the latest technology to meet targets, assure consistent quality, and maintain health and safety.
In an ever-changing digital world, businesses have to adapt to new models, new ways of thinking, and new technology. Tribuco Knowledgebase has developed a revolutionary training method known as “microtraining”; a system that gives businesses the tools to ensure first-time quality is achieved every time.
By taking the fundamentals of mandatory training — PPE, health and safety, COSHH, and COVID19 to name but a few —and reducing them to quick and concise videos, microtraining saves time and ensures a consistent level of knowledge throughout the entire workforce. Job-specific quality control microtraining videos can be sent out to the workforce before the work even starts, providing standardised and mandatory training quickly and efficiently.
Using our app, employees are always a moment away from the latest training guidelines. These are easily accessible with QR codes at every workstation; any employee can transfer to a new workstation without having to be trained by someone else. Instead of toolbox talks, it’s faster (and, in pandemic times, safer) to beam a training video to everyone onsite. The platform also equips managers with a robust audit trail of all training delivered, which not only safeguards businesses from potential claims but also saves money from the rework costs of substandard work.
Quality control doesn’t come from one department. It’s the natural result of expertise from a confident and well-trained workforce. It’s time to embrace the fast-paced digital world and make it work for you